3 ways to determine your ring size
 

• Purchase a Ring Sizer Guage in this store - whether it be in US sizing or UK sizing.

 

• If you already wear a ring on the intended finger, measure the internal diameter of the ring, from internal metal to metal in mm as accurately as possible - this gives a good idea of your finger size.  We would also need to know how wide the band on the ring is too.  A picture of the ruler across the diameter and of the ring is always useful for visual understanding.

 

• Visit a reputable jeweller who will tell you your ring size for a normal style of ring with a band width of less than 2mm

 

Email the above readings to sales@mistrygems.co.uk. or use the Ring Size Chart to convert the sizing.  Do take note of the wider rings description and advice as you do have to size up due to the width of the band.

ALL Returns & Exchange shipping to be paid by the buyer, despite any initial free shipping.

Please place the item flat in the plastic seal bag first and then place this packet into the gift bag. Please always use a Padded Envelope and enclose all order and contact details.  For Rings, please ensure it is sitting flat in the returns envelope. If it is on its side, it is quite likely to get squashed in transit. We will not refund your money if the item is unsaleable.

We do sell to trade. Please contact us for more details sales@mistrygems.co.uk

We use Royal Mail to send all our packages.
 

UK Orders usually take between 2 to 3 working days to arrive after it has been shipped.  Please note that during peak times and especially during the Pandemic, deliveries can take longer.

International Orders
USA, Canada, Australia - Royal Mail quote 5 to 7 working days, but in some instances it has taken up to 28 days - it depends which state you are in and how long it takes to clear customs and your local postal company to then deliver to you.

Europe - Royal Mail quote 3 to 5 working days, but could take longer, especially since Brexit and parcels being custom checked more thoroughly now

For USA, Canadian and EU European orders under £30 these are sent with Standard postage and no Tracking - if you wish to track the goods, we do recommend you upgrade to the next shipping method, which will provide a tracking number.

Rest of the World is sent Tracked and/or Signed

We will take the address on your Account as the correct address to ship to, so please do ensure every aspect of it is correct, including correct Zip / Post Codes, House Numbers, Apartment Numbers, and District.

If your order is to be sent to a public building like a works address, where it has to go through various people to get to you, we suggest you upgrade to a tracked postage, where a signature is required.

If your jewellery piece becomes faulty within 6 months of the original purchase date, we will aim to either fix it for you or offer you an exchange/part refund - depending on the issue and the time the item has been worn. After 6 months we can only try and fix it for you and will try and accommodate the best we can. If the design of the item is such that with wear it has caught on things and snapped due to negligence, we will not refund these, but happy to work with you. We have some unusual designs of rings that can get caught on things, so please make a note of this before purchasing.

Brass and Copper metals naturally oxidise with moisture, be it from the air or from contact with damp skin, and sometimes where people have a more acidic body constitution.  Over time, these metals will start to get dull with wear.  It can be easily rectified and made shiny again by purchasing an Anti-Tarnish Silver Cleaning Cloth in this store, or using a metal cleaner or making a natural paste of Lemon and Bicarb of Soda to buff the metal back to its original shininess.